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SHIPPING & RETURNS

SHIPPING POLICY

Delivery details for online sales

Jax Offroad only delivers within Australia. For international freight enquiries please contact us on admin@jaxoffroad.com We have no hidden fees, just standard delivery charges based on the weight of your order. All delivery charges will be shown throughout the process for your peace of mind.
 

Jax Offroad uses a range of couriers to ensure an affordable and fast delivery experience. At the checkout, you will be given a number of options so you choose the delivery option that meets your needs and budget. Please note that we can only deliver to physical addresses and cannot deliver to PO Boxes.
 

Standard Shipping

Delivery options in this category are the most affordable delivery options available. They are facilitated by road courier services, ensuring all deliveries are tracked and as fast as possible. If your product(s) are eligible for free shipping, they will be sent by general service options.
 

Express Shipping

Express Services are the fastest courier options available. For orders under 15kg, they will be sent by air, in most cases on an overnight Australia Post service. If your order is over 15kg, it will be sent by express road courier in order to keep the cost as affordable as possible. Please note that express services are not available for all areas.
 

Dispatching your order

Provided items are in-stock and payment has been received, 90% of orders are dispatched within 3 business days. If an item is out of stock we will back order it for you. For all orders over 25kg our customer service team will call to confirm a suitable time for delivery.
 
 

What if i'm not home for the delivery

Small items sent with Australia Post will be taken to your nearest Post Office, although a card will be left in your letterbox informing you of this. All other couriers will leave a calling card, which you will need to call the relevant number and arrange another time for delivery.
 
 

Receiving your order

All orders must be signed for, so please ensure there is someone available at the delivery address. If there is no one there the courier will leave a note and will either attempt to deliver it again or will leave the package at your local Australia Post office for collection.
 

Unsuccessful delivery's 

In the event that goods over 15kg are despatched and you are not available to meet the driver at the agreed time a rebooking fee will be charged to your account. You will need to contact customer service to arrange a new time and pay the fee. Normal delivery fees and charges apply.

​​RETURN & EXCHANGE POLICY​

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Australian Consumer Law

Jax Offroad goods and services come with consumer guarantees under the Australian Consumer Law ("ACL") which cannot be excluded. This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act").
 

No Change of Mind Returns

Please choose carefully as Jax Offroad does not accept return of goods because you change your mind or make a wrong decision about our goods or services.
 

Assessment of Goods for Return

Jax Offroad reserves the right to assess the eligibility of goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All goods which a customer wants assessed for return must be:

  • accompanied by proof of purchase from Jax Offroad either by providing a receipt or other proof of transaction; and

  • unmarked and complete with instruction books and accessories and any other out of box accessories supplied as part of the purchase.

While goods are being assessed, Jax Offroad will not be deemed to have accepted the goods for return.

Jax Offroad will accept goods for return only after assessment as set out above, where the goods:

  • fail to meet a consumer guarantee under the ACL; or

  • are subject to any warranty given by:
    (a) Jax Offroad; or
    (b) the manufacturer of the goods; and the goods are returned in accordance with the terms of that warranty.

 
Online sales return

If you purchased goods online via Jax Offroad website and you would like to return them, you should first contact our Customer Services Department Admin@jaxoffroad.com.au who will indicate where the goods should be sent for assessment of eligibility for return.


 

Statutory Rights Not Affected

This Returns Policy will not affect your statutory rights including those under the ACL. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence.
 

Further Information

If you have a question in relation to this Returns Policy or believe that Jax Offroad or any of our staff have not observed your rights under the ACL, please do not hesitate to contact Jax Offroad by writing to: admin@jaxoffroad.com.au

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